It is not an easy to run an eCommerce business. As an eCommerce business owner, you need to take care of many things to be successful in the highly competitive market. Whether you are having your own eCommerce website or you are selling products on a marketplace, there is a mountain of tasks to complete. And if you try to do everything yourself, you might lose focus from core business activities.
A virtual eCommerce assistant is a secret weapon of many successful business owners. By hiring a virtual eCommerce assistants, you save a plenty of time, which you can use in planning and executing core business activities.
An eCommerce virtual assistant is nothing but a remote worker who does a variety of tasks related to eCommerce business. A typical virtual assistant for ecommerce can do product entry, product attribute data entry, product description writing, product image editing, catalog content management, coupon data entry, product category management, eCommerce back office support and many more.
What is Ecommerce Virtual Assistant?
An eCommerce virtual assistant is a person or contractor, who works offshore for an online store to keep the store up to date. An E-commerce VA will work as per the client's business need and will do the needful to keep the online store running 24x7.
Ecommerce virtual assistant responsibilities
- Ecommerce Customer Service: Ecommerce customer service refers to the services you provide to online shoppers. If visitors have questions or need help making a purchase, these features help them navigate your site and achieve their goals.
- Ecommerce Product Order Processing: Order processing is an integral and probably the most important step in order fulfillment. Order processing begins at the time when a customer places an order online. It only ends when the product has been successfully delivered to the customer. This means, order processing includes receiving an order, coordinating with the fulfillment warehouse and doing quality checks, packing and shipping to the delivery address, and providing tracking information until the order has been processed and fulfilled successfully.
- Ecommerce Product Returns & Exchanges: Returns and exchanges are important for building long term customer relationships, with some 95 percent of shoppers going back to online merchants that have offered a good exchange or return experience in the past, according to data from Endicia, an electronic postage solution provider.
- Ecommerce Product Manage Inventory: Inventory is the amount of tangible goods, products or services you offer your customers. These goods are itemized and catalogued into an inventory management system. Product inventory is a tangible asset because it's a real-time evaluation of the revenue a company is generating. If an ecommerce store can't move product from it's inventory, it is clearly struggling to make sales and must adjust its operations, otherwise it won't obtain bottom-line revenue.
- Ecommerce Website Maintenance: Regular maintenance for your ecommerce site is of the utmost importance for business continuity, to avoid critical faults and to prevent possible revenue loss. Rely on us for various ecommerce website maintenance services: Fix urgent issues and critical bugs fast. Update Inventory to keep your site current.
- Ecommerce Product Descriptions Writing: By writing the best product description for each of the items on your website, your products will sell and upsell themselves and your customers will be able to shop with ease. Product descriptions can also help you stand out from competitors by telling customers what your product has that others don't!
- Ecommerce Product Image Design: Excellent product images are extremely important in eCommerce as visuals form a large part of a potential customer’s first impression in the buying process. Blurry, inconsistent and small product images can have you lose potential sales. So you need to design or edit your image before you want to sales your product over website.
- Ecommerce Product Press Release Writing and Submitting: Press Release Submission. Press release submission refers to writing about new events, products or services of the company and submitting it to PR sites. It is an off-page SEO strategy the helps popularize your events, products or services on the web to improve SEO of your site.
- Ecommerce Business Social media management: Social platforms help you connect with your customers, increase awareness about your brand, and boost your leads and sales. With more than three billion people around the world using social media every month, it’s no passing trend. Social media grew from connecting friends on Facebook to uniting brands and communities across platforms. Over the past decade, social media has become an integral part of people’s lives and, in turn, your marketing strategy.
- Ecommerce Business Traffic drive to Website: You need more traffic on your eCommerce website. This will be true for as long as you have an eCommerce website. Nothing can be more challenging than driving sales for your new eCommerce site. It really doesn’t matter whether you start up an online business from scratch or extending your existing firm, it is always important to build stronger customer relationships in order to establish a unique brand image with the sole aim to generate higher sales.
- Ecommerce Business Competitor analysis: A competitor analysis should be part of every ecommerce business' strategic marketing plan. Being able to identify a competitor's strengths and weaknesses relative to a company's own can help a business to identify potential opportunites that could be taken advantage of and any threats to be weary of, and prepare for!
- Ecommerce Business Market Research: Market research also reduces unnecessary expenses, making developers and web businesses anticipate industry trends. Qualitative ecommerce research is a method of gaining consumer product information and product perceptions. It can be used in all stages of the research process and is becoming increasingly popular.
- Ecommerce Business Email Marketing: Running an online business is hard. And, without an email marketing strategy for eCommerce customers, it can be impossible to build the meaningful relationships you need to grow. Email marketing accounts for approximately 23% of sales, rendering it one of the most effective marketing channels at your disposal.
- Ecommerce Business Mobile Marketing: Recent statistics published on Business2Community reveals that more than 50% of all online traffic across the globe comes from mobile devices. In fact, more than 80% of social media’s total advertising revenue is from mobile ads. E-commerce site owners need to take advantage of this shift to digital marketing and recognize how mobile advertising is essential to the growth of their business.